SWEEETHEAT Privacy Policy
Effective Date: November 9, 2023
This privacy policy describes how SWEEETHEAT Sauces and Rubs (“SWEEETHEAT”) collects, uses, and shares information about you through our website located at sweeetheat.com (the “Site”). Please read this policy carefully.
Information We Collect
We only collect information that helps us engage with you and provide services to you. This information may include:
- Contact information such as name, email address, phone number, and mailing address when you create an account or make a purchase.
- Billing and payment information such as credit card number, expiration date, and billing address when you make a purchase.
- Order information such as products purchased, quantities, delivery address, and tracking number when you make a purchase.
- Communications with our customer service team.
- Information about your device and internet connection, such as device type, operating system, IP address, browser type, and pages you visit on our Site.
- Cookies and other tracking technologies to understand how you interact with our Site and to customize your browsing experience.
How We Use Your Information
We use your information to:
- Process orders and provide purchased products.
- Respond to customer service inquiries and requests.
- Send administrative communications such as order confirmations, shipment notifications, and account notifications.
- Improve and customize your browsing experience on our Site.
- Detect and prevent fraud and abuse of our Site and services.
- Comply with legal obligations.
Sharing Your Information
We do not sell or share your personal information with third parties except:
- With third party service providers we use to support our business such as payment processors, shipping companies, marketing providers, and website hosts, but only to the extent necessary for them to perform services on our behalf. We require these parties to agree to keep your information secure and not to use it for any other purpose.
- As required by law, for example to comply with a subpoena or court order.
- When we believe disclosure is necessary to prevent harm or financial loss, or in connection with an investigation of suspected fraud or abuse.
- If SWEEETHEAT is involved in a merger, acquisition, bankruptcy, reorganization, or sale of some or all of our assets. However, we will notify you before your information is transferred and becomes subject to a different privacy policy.
Your Choices and Rights
You have the following rights with respect to the personal information we hold about you:
- Opt out of receiving marketing communications from us by following the unsubscribe instructions in any promotional email you receive.
- Access the personal information we hold about you by contacting us at privacy@sweeetheat.com.
- Have inaccuracies in your personal information corrected by contacting us at privacy@sweeetheat.com
- Request deletion of your personal information by contacting us at privacy@sweeetheat.com.
- Obtain a copy of your personal information in a machine-readable format by contacting us at privacy@sweeetheat.com.
- File a complaint about how we handle your information with us or your national or state data protection authority.
Data Retention
We will retain your personal information for as long as your account is active, as needed to provide you products or services, or as otherwise necessary to comply with our legal obligations, resolve disputes, and enforce agreements.
Security
We use appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing and against accidental loss, destruction, or damage. While we strive to protect your information, no electronic data storage or transmission can be guaranteed to be 100% secure.
International Data Transfers
SWEEETHEAT is headquartered in the United States. When you use our Site or provide us with information, you acknowledge and agree that your personal information will be processed in the United States under U.S. privacy laws.
Changes to this Policy
We may change this privacy policy from time to time. When we do, we will let you know by appropriate means such as by posting the revised policy on this page. Any changes to this policy will become effective when posted unless indicated otherwise.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
SWEEETHEAT Sauces and Rubs Attn: Privacy Officer, 801 W Moreland Rd, Willow Grove, PA 19090, Email: privacy@sweeetheat.com
